Support

Give us a call and let us know on 1300 662 778 (8am–7pm, Monday to Friday). If you're in SA, you'll need to contact DHS instead.

Depending on your situation, you might be able to claim a concession on your energy bill. Take a look at our concessions page to find out if you’re eligible.

If you've organised your concession with us and plan to keep us as your power company when you move, it's best to give us a call and make sure the concession is applied to your account (remember you can only receive the rebate at your primary residence).

If you're in South Australia you'll need to contact DHS to make the change.

Life support is a protection put on accounts to ensure everything is done to guarantee energy connections for customers relying on a medical life support machine. If you rely on a life support machine, your connection is protected and we make sure your distributor knows to contact you in the event of any outages.

Some life support customers are also eligible for a concession, take a look at our concessions page for more information.

There are government schemes for each state which may help you pay an overdue bill if you’re experiencing a temporary financial crisis. These are below, but you can always call us on 1300 662 778 to talk about your options.

Victoria: Utility Relief Grant Scheme (URGS)
NSW: Energy Accounts Payment Assistance Scheme (AEPA)
SA: Emergency Electricity Payment Scheme (EEPS)
QLD: Home Energy Emergency Assistance Scheme