My concession has changed. How do I tell you?

Give us a call and let us know on 1300 662 778 (8am–7pm, Monday to Friday). If you're in SA, you'll need to contact DHS instead.

Can I get a concession on my power bill?

Depending on your situation, you might be able to claim a concession on your energy bill. Take a look at our concessions page to find out if you’re eligible.

Do concessions stay on my account if I move?

If you've organised your concession with us and plan to keep us as your power company when you move, it's best to give us a call and make sure the concession is applied to your account (remember you can only receive the rebate at your primary residence).

If you're in South Australia you'll need to contact DHS to make the change.

What is life support and who is eligible for life support?

Life support is a protection put on accounts to ensure everything is done to guarantee energy connections for customers relying on a medical life support machine. If you rely on a life support machine, your connection is protected and we make sure your distributor knows to contact you in the event of any outages.

Some life support customers are also eligible for a concession, take a look at our concessions page for more information.

Am I eligible for financial assistance to pay my power bill?

There are government schemes for each state which may help you pay an overdue bill if you’re experiencing a temporary financial crisis. These are below, but you can always call us on 1300 662 778 to talk about your options.

Victoria: Utility Relief Grant Scheme (URGS)
NSW: Energy Accounts Payment Assistance Scheme (AEPA)
SA: Emergency Electricity Payment Scheme (EEPS)
QLD: Home Energy Emergency Assistance Scheme

Thinking of switching?
1800 627 228

8am-6pm, Monday - Friday (AEDT)

International?
+61 386126400

8am-6pm, Monday - Friday (AEDT)

Already a customer?
1300 662 778

8am-7pm, Monday - Friday (AEDT)

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