We hope to always provide the best service possible. If you have any questions or issues, and want to talk to our Customer Care team, see our Contact Us page for telephone numbers, online contact and opening hours. If you need to call after hours, leave a message and we'll call you back.
We'd love to hear your feedback as we're always looking for ways to improve.
Manage your account online
Do you want to view your account balance and previous invoices, set up eBilling and direct debit, or update your contact details, all without needing to speak to someone? My Account gives you secure password-protected online access to your account to perform all those tasks.
Frequently asked questions
The answers to many questions for existing customers and for customers looking to transfer to Momentum Energy are found in our frequently asked questions section.
We're serious about delivering to high customer standards. That being said, sometimes things don't happen the way they are meant to. Our Complaint and Dispute Policy has been developed to assist you with any concerns you have arising with your energy supply.
Momentum Energy Complaint and Dispute Policy
If a matter requires escalation to a third party, there are different Ombudsman schemes in each state.
|Queensland||EWOQ||Energy and Water Ombudsman of Queensland|
|New South Wales||EWON||Energy and Water Ombudsman of NSW|
|South Australia||EWOSA||Energy and Water Ombudsman of SA|
|Tasmania||EOT||Energy Ombudsman of Tasmania|
Momentum Energy Do Not Contact List:
Momentum Energy maintains a Do Not Contact List, which allows you to register your details to prevent Momentum or its agents contacting you for marketing purposes. It is possible to register for the Do Not Contact list regardless of whether or not you are a Momentum customer.
You can register for Momentum's Do Not Contact list via any of the following methods:
- Email: firstname.lastname@example.org (please provide your name, address and phone number)
- Phone: 1300 662 778 (8am-6pm Monday to Friday)
- Write to us at: P.O. Box 353 Flinders Lane VIC 8009
- Address to: Do Not Contact List Team
- In person: Level 13, 628 Bourke Street, Melbourne VIC 3000
Alternatively, if you receive a marketing phone call at home, ask the marketer to register your details on our Do Not Contact list. Registrations take around 10 business days to process.
If you have any further queries or complaints in relation to the Do Not Contact list please phone our customer care centre on 1300 662 778.
Manage your account online
Register or login to My Account to manage your energy account wherever you are, whenever you like.