Do I need to be at home for my electricity connection?

If your meter is inside the property or if you're in NSW or QLD and the power has been disconnected, you'll definitely need to be at home for your connection.

If you expect to be away from the property the day of your connection, make sure ahead of time that your meter is accessible or can be read remotely.

How long will it take to connect my electricity or gas when I move?

If you’re moving in, we'll try to connect your electricity on the date you request (which can be as soon as the next business day, depending on your situation). This is usually pretty straightforward if there's no issue accessing your meter and it's been switched off at the main switch. If you’re not at the property yet, you can check this with your real estate agent.

Normally, the gas supply is left on between tenants, unless it was disconnected when the previous tenant was there. If that's the case, we'll notify the distributor and they should reconnect it within 48 hours.

If you’re staying where you are, there won’t be any disruption to your energy. Once we’ve officially ‘taken over’ your meter, we’ll let you know.

I'm moving. How do I connect my new home?

If you are an existing customer, you can organise your move via MyAccount with 3 days notice or give us a call if its sooner. For new customers, simply sign up here or give us a call on 1800 627 228.

You can read more about moving with us.

Will I be charged for connecting/disconnecting my house or business?

Your distributor charges a disconnection and reconnection fee, which depends on your meter type and location. You'll see the fee(s) on your bill from us. To find out what your fees will be, head to our fees and charges page.

Can I have power connected on the weekend?

Our connections team are currently available during opening hours so if you need power by the weekend, we recommend organising your connection for the Friday before. Depending on your distributor, Saturday connections are possible but we can't guarantee them.

Thinking of switching? 1300 662 778 during opening hours.
International? +61386126400 during opening hours.
Already a customer? 1300 662 778 during opening hours.

When does the main switch need to be off?

Make sure the main switch is off by 7am on connection day or we won’t be able to connect you.

Don’t forget to turn it back on when you’re connected.

To see where to find the main switch, click here.

Do I need to turn my main switch back on after I’m connected?

Yes, you do. Electricity won’t flow through your house unless the main switch is turned back on after connection.

What do I do if another power company is trying to connect me?

Call them and tell them Momentum’s got you covered.

Then call us and we’ll organise a meter read so you can enjoy Momentum’s good vibes ASAP.

Do I need an electrical safety or compliance certificate to reconnect my electricity?

The type of certificate you need and how to submit it depends on where you live and who supplies the electricity in your area. For more information, click here.

Thinking of switching?
1800 627 228

8am-6pm, Monday - Friday (AEST)

International?
+61 386126400

8am-7pm, Monday - Friday (AEST)

Already a customer?
1300 662 778

8am-7pm, Monday - Friday (AEST)

Send an enquiry
info@momentum.com.au

Keep up with the latest in renewable energy

View our Blog


You might also be interested in: