Do I need to be at home for my electricity connection?

If your meter is inside the property or if you're in NSW and the power has been disconnected, you'll definitely need to be at home for your connection.

If you expect to be away from the property the day of your connection, make sure ahead of time that your meter is accessible or can be read remotely.

How long will it take to connect my electricity or gas?

We'll try to connect your electricity on the date you request, so long as there's no issue accessing your meter and it's been switched off at the main switch.

In normal circumstances, your gas supply will be left on between tenants, unless it was disconnected when the previous tenant was there. If that's the case, we'll notify the distributor and they should reconnect it within 48 hours.

I'm moving. How do I connect my new home?

If you are an existing customer, you can organise your move via MyAccount. For new customers, simply sign up here or give us a call on 1800 627 228.

Will I be charged for connecting/disconnecting my house or business?

Your distributor charges a disconnection and reconnection fee, which depends on your meter type and location. You'll see the fee(s) on your bill from us. To find out what your fees will be, head to our fees and charges page.

If you're on our Move Mate Electricity rates, you won't get charged standard disconnection or reconnection fees.

Can I have power connected on the weekend?

Our connections team are currently available Monday-Friday 8am-7pm so if you need power by the weekend, we recommend organising your connection for the Friday before. Depending on your distributor, Saturday connections are possible but we can't guarantee them.

Thinking of switching?
1800 627 228

8am-6pm, Monday - Friday (AEDT)

International?
+61 386126400

8am-6pm, Monday - Friday (AEDT)

Already a customer?
1300 662 778

8am-7pm, Monday - Friday (AEDT)

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