COVID-19: Coronavirus update

We’ll add information to this post as it becomes available.

We’re here to help.

As an essential service, we’ll stay open during any shutdown. That means if you need help, our team is here for you. And because our call centres are in Victoria and Hobart, the service you get from us won’t be affected by what happens in other countries.

You can reach us from 8am to 7pm, Monday to Friday on 1300 662 778 or message us on Facebook. Please be patient with our Customer Care Team (like you, they’re dealing with challenging circumstances). We’ve also put some extra information in our FAQs.

You can also manage your energy account remotely through MyAccount any time you like. Jump online to check your current balance, update your details, see old bills – even arrange a payment extension. Just go to momentumenergy.com.au/myaccount.


A letter from Amy Childs

A letter from Amy Childs
 

Transcript

This is a scary time.

People are worried about their families and their jobs.

I don’t want to add more COVID-19 noise to the world, but I do want to take some of the worry off your shoulders.

I'll be clear: Energy is an essential service, and you will not be left high and dry during this crisis.

Momentum Energy customers have my commitment that we’ll support you through this time.

We’re here in Australia with you, with zero reliance on offshore services. So no matter what happens overseas, you’ll still be able to call us and speak to a human.

At some point, you may need to access financial hardship programs for the first time – rest assured that these programs are in place and we’ll tailor our help to suit your circumstances.

We’re a small player ourselves (about one-tenth the size of the industry giants) and seeing the impact this turmoil is having on small businesses and hardworking Australians is utterly heartbreaking. But supporting each other through trials like this is what Australia is all about.

We’re in this together.

Amy Childs
Managing Director, Momentum Energy